Tips for profoundly irritating your customers. Here are the words that'll do it.

by Dr. Jeffrey LantThis is an article a lifetime in the making. It's aboutthe power of words... in this case the power ofwords to irritate your customers and make themsee red. It's about carelessness, arrogance,  vanity.It's about the needless loss of one customer after another,thoughtlessly thrown away, repulsed,  antagonized.And all by you... you who worked so hard to getthem in the first place!Irritating words: "I will get back to you at my earliestconvenience."Want customers to

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